Let us know
Complaints Policy
What happens if you are unhappy with our service?
Step 1
At We Manage Your Bills, we are dedicated to providing our customers with exceptional service and are constantly seeking opportunities to enhance the services we provide. We strive to address all customers who wish to file a complaint with respect and courtesy, and we will make every effort to resolve your concerns within 5 business days. However, we aspire to resolve your concerns no later than eight weeks from the date of your complaint.
In the event that an error occurs or you are dissatisfied with the service you have received, please contact us at your earliest convenience so that we may address the situation as soon as possible.
All complaints are recorded and assigned a distinctive reference number, which you may use in your correspondence with us.
Contact: We Manage Your Bills
Email: customerservices@wemanageyourbills.co.uk
Phone: 0208 0902 812
Post: 128 City Road, London, EC1V 2NX
Step 2
You may refer your complaint to the Energy Ombudsman if you are dissatisfied with We Manage Your Bills’s final response or if it remains unresolved for more than eight weeks.
If you have received a “deadlock letter,” you may submit your complaint to the Energy Ombudsman immediately upon its issuance. However, you must do so within 12 months of the letter’s date.
The Energy Ombudsman is a free and impartial service that can conduct a more thorough examination of your complaint. Your case will be carefully assessed to determine whether we have committed an error, and if so, they may direct us to rectify the situation.
However, they may support our actions and mandate that we refrain from taking any additional measures as the final resolution. This would imply that we would be unable to offer you any resolution that has been previously proposed. Although we are obligated to comply with the Energy Ombudsman’s requests, you are not obligated to endorse their decision.
Contact: Energy Ombudsman
Website: www.energyombudsman.org
Email: enquiry@energyombudsman.org
Phone: 0330 440 1624 (Monday through Friday, 8am to 8pm, and Saturday, 9am to 1pm)
Post: Energy Ombudsman, P.O. Box 966, Warrington, WA4 9DF
Get a free quote now
We’re dedicated in helping businesses like yours save more on energy. Contact us today and a member of our team will help you find the best deals on your energy prices.